Design with Intent – Target Audience

mmmm, Pie.
There are three things you should keep in mind for every bit of work you do:
- Never use Papyrus as a font (hehe)
- “Doing X made it look better/pop/just work.” is not an acceptable reasoning for a decision
- Define and don’t change our target audience.
In this example we’ll just assume that the work you are doing is for an advertising campaign, to keep things simple. You can break down your target audience into any combination of things like age, sex, education, income, or political views (just to name a few). These are examples demographics and your bosses are always worried about the demographics. Can I tell you a secret though? These don’t always fulfill the target audience quota.
dem·o·graph·ic
–nouna single vital or social statistic of a human population, as the number of births or deaths.
The problem you run into with demographics is that they are based on statistics. You may have to search deeper than the numbers to hit your target audience. A great example of this is Charles Schwab’s “Talk to Chuck” advertising campaign. I’m pretty sure you all know this campaign but you can find an example of one of the commercials here. (sorry for the link. the embed was disabled)
Did you go watch the video? Good. Notice anything besides a tight animation sequence and a guy with a somewhat odd voice? It’s simple and you probably won’t even realize the effect of it. They changed one thing, Charles -> Chuck. Yeah, big deal, cute, I know. This simple word change is the entire basis of the campaign. The idea is to bring investments down to people who don’t invest because it’s thought of as a product for people named Charles or have 2 previous relatives with the same name, causing them to be ‘The 3rd”.
Choosing your target audience and tailoring to them isn’t about numbers, it’s about people. Next time you go to start a project don’t narrow down your target to ‘Males ages 23-30 with a college degree’. Think beyond the standard demographics and into who the product, company, or event you are working with can affect people who typically wouldn’t be considered the target audience. After all, the more people who find the product accessible, the better the return on investment will be. There’s a number to give to the execs.
Visit the Charles Schwab website
View the Charles Schwab YouTube Channel




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